The sports betting platform galera.bet has earned the RA1000 seal from Reclame AQUI. This certification is the main way of evaluation and classification regarding the reputation of the company registered on the site. Moreover, it recognizes the company's commitment to customer service. Galera.bet achieved an average score of 9.2.
To be recognized with this type of certification, such as the RA1000 seal, a brand must meet five requirements: The first step is to have a number of reviews equal to or greater than 50. After that, it is necessary to maintain a response rate equal to or greater than 90%; have a resolution rate equal to or greater than 90%; have a proportion of new business equal to or greater than 70%; and maintain an average consumer rating equal to or greater than 7.
The attention that galera.bet has for its customer is implicit in the data provided by the platform. In the last six months, 526 complaints were received, with more than 98% of the complaints responded to - of these, 93% were resolved. With an average rating of 9.2, about 90% of users responded that they would do business with the company again.
“The main goal of galera.bet is to offer the best experience for our users, bringing more fun and safety to those who use the platform. The RA1000 certification by Reclame AQUI reflects how we have strived and committed to the customer. We do our best to grow and develop based on the needs of our audience, thus creating a personalized service and a welcoming environment for them”, highlights Marcos Sabiá, CEO of galera.bet.
One of the most traditional companies in the betting market, galera Bet is the official sponsor of the women's team of Ferroviária-SP, one of the most consolidated clubs in the sport in Brazil.
The company also sponsors the Liga SP and the Canarinhos LGBTQ+ movement (a collective of fans belonging to the community). Another highlight is the partnership that the institution has with some organized fan groups, such as Anatorg (National Association of Organized Fans), and samba schools around all of Brazil.
Source: GMB
